Lead, WM Cares
Company: VirtualVocations
Location: Midland
Posted on: April 4, 2025
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Job Description:
A company is looking for a Lead, WM Cares.
Key Responsibilities
Provides daily guidance and training to WM Cares
representatives
Handles customer escalations and monitors real-time performance of
channels
Maintains customer service reports and acts as a liaison between
teams
Required Qualifications
High school diploma or GED (accredited)
2 years of relevant work experience in customer service or 1 year
as a Waste Management Team Lead I
Must have no disciplinary actions within the last 90 days and meet
performance expectations
Proficient in call center operations, MS Office, Salesforce, and
MAS
Must reside within 50 miles of specified CE locations
Keywords: VirtualVocations, Midland , Lead, WM Cares, Other , Midland, Texas
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