Systems Administrator
Company: PermiaCare
Location: Midland
Posted on: October 24, 2024
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Job Description:
Job Number: 61
Location : Midland
Supervises : N
FLSA : Non-Exempt
Division : ADM
Salary : $33.65 per hour. Sign on bonus may be available.
Shift : M-F 8am - 5pm; may require a flexible work schedule;
Assigned work hours may change as the needs of the agency and
clients change
Driving required: Y
Travel required : Y
Settings : office, field
POSITION SUMMARY/JOB PURPOSE:
The Systems Administrator manages the substantial infrastructure of
on-site and off-site system assets. This position ensures operating
functionality (upkeep, configuration and optimum uptime) for
workstations and servers. The Systems Administrator explores new
and changing technology to ensure the agency realizes best
practices, cybersecurity and automation solutions.
This position works independently, under limited supervision,
reporting major activities through periodic meetings.
EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:
Education Required: At least 2 years of formal computer
instruction. 4 years of computer related job experience may be
substituted for education.
Experience Required: At least 2 years of experience with server
hardware, software, networking and Microsoft365/Office 365.
Registration, Certification, Licensure or other Qualifications
Required:
Must maintain a valid Texas Driver's license, auto liability
insurance and a driving record acceptable to PermiaCare's insurance
requirements.
Required to pass criminal history and background checks as well as
pre-employment drug screen.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Analyze system logs and identify potential issues with computer
systems/servers as needed.
Document the configuration of the system as needed.
Apply operating system updates, patches, and configuration changes.
Responsible for performance tuning, uptime, and troubleshooting
issues and downtime. Responsible for documenting and reporting to
supervisor a reconciled list of machines and their updated status
monthly.
Install, configure and maintain software on servers, such as
anti-virus, mobile connectivity and encryption, repair and maintain
servers, migrate servers. Distribute appropriate documentation to
IS Share and communicate its location.
Responsible for system security. Responsible for tracking all
suspected cybersecurity breaches in the Tracking Logs spreadsheet
daily.
Responsible for configuring and troubleshooting Zoom Rooms and
other cloud based solutions.
Create and maintain the agency's internal user accounts and cloud
based email, One Drives, and SharePoint accounts.
Support clinical staff in efforts to enter documentation and
troubleshoot any problems encountered with the EHR as needed.
Back up for batching records when the Data Coordinator is
unavailable.
Provide user support as back up in Microsoft Office, Microsoft
Windows, email and networking issues.
Monitor the performance of computer systems, networks, and
applications.
Troubleshoot hardware and software issues.
Install and configure operating systems, applications and network
equipment.
Perform system upgrades and patches.
Perform system backups and disaster recovery operations.
Develop and maintain system documentation.
Monitor system security and apply security patches.
Monitor system performance and optimize system resources.
Create and manage user accounts and permissions.
Respond to user requests for technical assistance.
Maintain hardware inventory records.
Maintain confidentiality of sensitive records and treatment
information, client files and protected health information in
compliance with HIPAA, laws, rules and regulations, and established
procedures.
Maintain regular and reliable physical on-site attendance. Regular
attendance, dependability, and promptness are required for the
scheduled work day 100% of the time, to ensure consistency and
completeness of program's processes.
Comply with the Abuse, Neglect, and Exploitation policy and
reporting requirements.
Adhere to the Code of Conduct and Standards of Behavior policy
requirements.
Establish and maintain effective work relationships with
individuals served and their families, supervisors, co-workers and
visitors by demonstrating cooperative, courteous and respectful
behavior at all times.
Communicate regularly with supervisor.
Open and process mail/email in a timely manner.
Answer phone, collect phone messages and respond to requests timely
and accurately.
Maintain safe and clean working environment by complying with
procedures, rules and regulations.
Perform all work functions and interactions using a trauma informed
approach.
Display professionalism when representing PermiaCare and the
program in the community.
Maintain compliance with legal requirements and company policies
and procedures.
Maintain valid and current driver's license, auto insurance,
acceptable driving record and reliable transportation at all times.
Driving may be required for this position.
Complete all training as assigned prior to due date.
Other duties as assigned.
MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not
designated as essential for the purposes of ADA; they are still
required duties):
Fill in for other IT staff as needed.
Support clinical staff in efforts to enter documentation and
troubleshoot any problems encountered with the EHR as needed.
Back up for batching records when the Data Coordinator is
unavailable.
Provide user support as back up in Microsoft Office, Microsoft
Windows, email and networking issues.
Provide translation, if applicable.
Participate in team meeting or staffings.
Participate in community activities and/or attends community
meetings as needed.
Participate in workgroups and committees as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
Knowledge of Windows Desktop and server operating systems
installation and usage.
Basic knowledge of Power Shell Scripting for use with Microsoft
Server Management.
Knowledge of network installation and management.
Knowledge of Windows Server administration.
Ability to solve PC hardware and software problems with minimal
support from IS management.
Ability to conduct data research and produce accurate results with
minimal supervision.
Familiarity with security best practices and system auditing
procedures.
Experience with cloud computing services, such as Amazon Web
Services and Microsoft Azure.
Knowledge of server virtualization technologies, such as VMware and
Hyper-V.
Ability to troubleshoot hardware, software, and network issues.
Knowledge of HIPAA and ability to protect confidentiality.
Effective multi-tasking skills.
Good organizational skills.
Welcoming, positive behavior.
Ability to express self clearly and effectively, orally and in
writing.
Effective time management skills.
Exceptional customer service skills, including positive
attitude.
Cultural sensitivity.
Dependable attendance and punctuality.
Knowledge of trauma informed theories, principles and
practices.
Flexibility and adaptability to different work environments.
Excellent computer skills, including Word, Excel, Outlook, and
Electronic Health Records (EHR).
Reading and comprehending.
Reasoning and analyzing.
Ability to coordinate with various inter-agency personnel.
Ability to fulfill PMAB and CPR/First Aid requirements.
Ability to work independently.
Good interpersonal skills, including ability to build rapport with
individuals including co-workers.
Ability to display comfort in interacting with individuals of
diverse cultural, ethnic and economic backgrounds and with social
service, healthcare, educational and criminal justice
organizations, as needed.
Ability to acquire and utilize new skills as the job requires.
Ability to work cooperatively and productively with supervisor,
individuals, co-workers, and groups of persons at all levels of
activity, contributing to a spirit of teamwork.
Ability to maintain highly confidential information.
Ability to remain calm in stressful situations.
Ability to plan and schedule work and implement directives without
constant supervision.
Model professionalism by appropriate dress, language, ethics and
work habits.
Ability to drive personal and/or company vehicle. This position may
require travel to agency program sites, community and residential
sites, and/or locations outside the PermiaCare catchment area. This
position may require transport of agency individuals and/or
individuals served.
PHYSICAL REQUIREMENTS:
Abilities Required:
Light Lifting, under 15 lbs
Light Carrying, under 15 lbs
Walking
Standing
Sitting
Operating mechanical equipment
Operating office equipment
Operating motor vehicle
Ability to see
Identify colors
Hearing (with aid)
Ability to write
Ability to count
Ability to read
Ability to tell time
Other (specify): driving required. May require some travel after
hours and overnight.
WORKSITE CONDITIONS:
Travel
Inside
Working closely with others
Working alone
ADA Statement: Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.
EEO Statement: PermiaCare is committed to hiring and retaining a
diverse workforce. We are proud to be an Equal Opportunity
Employer, making decisions without regard to race, color,
ethnicity, national origin, sex, sexual orientation, gender
identity, religion, age, disability, veteran status, genetic
information, or any other characteristic protected by state or
federal law.
This job description is not designed to cover or contain a
comprehensive list of duties, activities or responsibilities that
are required of the employee for this job. Duties, activities and
responsibilities may change or new ones may be assigned at any time
with or without notice. This job description does not constitute an
employment contract with PermiaCare. Employment is at-will.
PM22 PId351f7ec4bed-35216-34840948
Keywords: PermiaCare, Midland , Systems Administrator, IT / Software / Systems , Midland, Texas
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