Frontier Crisis Response Specialist
Company: PermiaCare
Location: Fort Stockton
Posted on: April 28, 2024
Job Description:
Job Number: 228Location: Ft StocktonSupervises: NFLSA:
ExemptDivision: MHSalary: $42,946 per year. Sign on bonus may be
available. $3000 stipend for Pecos County residents.Shift: 5 days
on, 5 days off shifts, on call; Assigned work hours may change as
the needs of the agency and clients changeDriving required: YTravel
required: YSettings: office, fieldPOSITION SUMMARY/JOB PURPOSE:The
Crisis Response Specialist is responsible for response to mental
health crisis calls from Law Enforcement, Emergency Room, and the
PermiaCare Crisis Hotline. This position provides emergency
services to individuals in the community by defining presenting
concerns, assessing needed interventions, initiating appropriate
crisis intervention services, resolving crisis situations, and
facilitating entrance into Crisis respite facilities when
appropriate. The Crisis Response Specialist is responsible for
ensuring persons in crisis are treated in the least restrictive and
most appropriate environment. This position develops and maintains
positive working relationships with law enforcement, hospital
personnel and the judiciary.The Crisis Response Specialist will be
responsible for crisis coverage on a 5 days on, 5 days off rotation
as set by supervisor, including days, nights, weekends and
holidays. All duty time may be served from the location of the
worker's choice but must remain in the area at all times while on
call. This position requires travel to other counties in West
Texas, including in adverse weather.This position works
independently, under limited supervision, reporting major
activities through periodic meetings.EDUCATION, EXPERIENCE, OTHER
QUALIFICATIONS:Education Required: A Bachelor's degree from an
accredited college or university with a major in psychology, social
work, medicine, nursing, rehabilitation, counseling, sociology,
human growth and development, physician assistance, gerontology,
special education, educational psychology, early childhood
education or early childhood intervention or a bachelor's degree
with at least 30 hours of coursework in the previous
fields.Experience Required: At least 1 year experience in mental
health field preferred.Registration, Certification, Licensure or
other Qualifications Required:
- Must maintain a valid Texas Driver's license, auto liability
insurance and a driving record acceptable to PermiaCare's insurance
requirements.
- Required to pass criminal history and background checks as well
as pre-employment drug screen.
- Must obtain QMHP certification within 6 months.ESSENTIAL DUTIES
AND RESPONSIBILITIES:
- Serve on crisis rotation as scheduled.
- Respond, by phone, to all crisis calls within 10 minutes.
- Make face-to-face responses, when indicated, within 1
hour.
- Provide intervention that ensures least restrictive
setting.
- File Emergency Detention applications appropriately.
- Exercise clinical judgment in crisis situations.
- Serve as a fill-in for other crisis staff when needed.
- Provide follow-up for individuals who were treated for
crisis.
- Complete all crisis logs and service documentation before
ending shift.
- Remain compliant with Medicaid and State documentation
standards.
- Complete documentation necessary to assign contact or
registered status (as indicated) to all non-PermiaCare
clients.
- Scan and upload documentation into EHR.
- Maintain utilization data on services provided as assigned by
supervisor.
- Apply the Medicaid covered services for this position, the
proper application of these services, and the codes used to
describe these services.
- Work with all members of the Crisis Services team to ensure
quality and appropriate use of services for persons in crisis.
- Develop and maintains positive relationships with law
enforcement.
- Develop and maintains positive relationships with
judiciary.
- Develop and maintains positive relationships with hospital
personnel.
- Participate in quality assurance and utilization review
process.
- Discharge clients as needed.
- Meet unit performance measures or targets.
- Maintain assigned caseload of individuals with mental
illness.
- Coordinate services to designated caseload.
- Enter accurate and appropriate documentation of services within
timeframe required.
- Maintain confidentiality of sensitive records and treatment
information, client files and protected health information in
compliance with HIPAA, laws, rules and regulations, and established
procedures.
- Maintain regular and reliable physical on-site attendance.
Regular attendance, dependability, and promptness are required for
the scheduled work day 100% of the time, to ensure consistency and
completeness of program's processes.
- Comply with the Abuse, Neglect, and Exploitation policy and
reporting requirements.
- Adhere to the Code of Conduct and Standards of Behavior policy
requirements.
- Establish and maintain effective work relationships with
individuals served and their families, supervisors, co-workers and
visitors by demonstrating cooperative, courteous and respectful
behavior at all times.
- Communicate regularly with supervisor.
- Open and process mail/email in a timely manner.
- Answer phone, collect phone messages and respond to requests
timely and accurately.
- Maintain safe and clean working environment by complying with
procedures, rules and regulations.
- Perform all work functions and interactions using a trauma
informed approach.
- Display professionalism when representing PermiaCare and the
program in the community.
- Maintain compliance with legal requirements and company
policies and procedures.
- Maintain valid and current driver's license, auto insurance,
acceptable driving record and reliable transportation at all times.
Driving may be required for this position.
- Complete all training as assigned prior to due date.
- Other duties as assigned.MARGINAL DUTIES AND RESPONSIBILITIES
(these duties are not designated as essential for the purposes of
ADA; they are still required duties):
- Fill in for other MH staff as needed.
- Provide translation, if applicable.
- Participate in team meeting or staffings.
- Participate in community activities and/or attends community
meetings as needed.
- Participate in workgroups and committees as assigned.KNOWLEDGE,
SKILLS, ABILITIES AND COMPETENCIES:
- Advanced knowledge of mental illness and treatment.
- Knowledge of the Texas Administrative Code, State Performance
Contract and UM Guidelines.
- Knowledge of HIPAA and ability to protect confidentiality.
- Effective multi-tasking skills.
- Good organizational skills.
- Welcoming, positive behavior.
- Ability to express self clearly and effectively, orally and in
writing.
- Effective time management skills.
- Exceptional customer service skills, including positive
attitude.
- Cultural sensitivity.
- Dependable attendance and punctuality.
- Knowledge of trauma informed theories, principles and
practices.
- Flexibility and adaptability to different work
environments.
- Excellent computer skills, including Word, Excel, Outlook, and
Electronic Health Records (EHR).
- Reading and comprehending.
- Reasoning and analyzing.
- Ability to coordinate with various inter-agency personnel.
- Ability to fulfill PMAB and CPR/First Aid requirements.
- Ability to work independently.
- Good interpersonal skills, including ability to build rapport
with individuals including co-workers.
- Ability to display comfort in interacting with individuals of
diverse cultural, ethnic and economic backgrounds and with social
service, healthcare, educational and criminal justice
organizations, as needed.
- Ability to acquire and utilize new skills as the job
requires.
- Ability to work cooperatively and productively with supervisor,
individuals, co-workers, and groups of persons at all levels of
activity, contributing to a spirit of teamwork.
- Ability to maintain highly confidential information.
- Ability to remain calm in stressful situations.
- Ability to plan and schedule work and implement directives
without constant supervision.
- Model professionalism by appropriate dress, language, ethics
and work habits.
- Ability to drive personal and/or company vehicle. This position
may require travel to agency program sites, community and
residential sites, and/or locations outside the PermiaCare
catchment area. This position may require transport of agency
individuals and/or individuals served.PHYSICAL
REQUIREMENTS:Abilities Required:
- Light Lifting, under 15 lbs
- Light Carrying, under 15 lbs
- Walking
- Standing
- Sitting
- Operating office equipment
- Operating motor vehicle
- Ability to see
- Hearing (with aid)
- Ability to write
- Ability to count
- Ability to read
- Ability to tell timeOther (specify): driving required. May
require some travel after hours and overnight.WORKSITE CONDITIONS:
- Travel
- Inside
- Long or irregular work hours
- Working closely with others
- Working aloneADA Statement: Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions.EEO Statement: PermiaCare is committed to hiring and
retaining a diverse workforce. We are proud to be an Equal
Opportunity Employer, making decisions without regard to race,
color, ethnicity, national origin, sex, sexual orientation, gender
identity, religion, age, disability, veteran status, genetic
information, or any other characteristic protected by state or
federal law.This job description is not designed to cover or
contain a comprehensive list of duties, activities or
responsibilities that are required of the employee for this job.
Duties, activities and responsibilities may change or new ones may
be assigned at any time with or without notice. This job
description does not constitute an employment contract with
PermiaCare. Employment is at-will. Would you like to work for an
agency that makes a difference in the lives of people in your
community every day? Join our team of dedicated and passionate
staff and use your talents and skills to help others. Work one on
one and as part of a team with kids or adults with mental illness,
developmental disabilities, HIV or substance abuse diagnoses,
assist from behind the scenes in any one of our administrative
departments, or provide necessary support for the direct care
staff. Be an asset to your community while getting paid for
it!PermiaCare is a public agency that provides a comprehensive
array of services to persons experiencing mental illness,
intellectual and developmental disabilities, and substance use
disorders. We deliver high quality services to eight counties in
Texas, serving the community as effectively and efficiently as we
can. PermiaCare provides four main services: Mental Health (MH)
Services, Intellectual and Developmental Disabilities (IDD)
Services, Substance Use Disorder (SUD) Services, and Early
Childhood Intervention (ECI) Services.PermiaCare knows that quality
healthcare is important to maintaining a healthy life and providing
proper care for your family. Health insurance through BCBS is
provided free of charge to each full-time employee at PermiaCare,
with the ability to purchase coverage for your family. Dental,
vision, Colonial and AFLAC offerings are also available through
payroll deductions for any PermiaCare employee for themselves and
their family. Retirement, Life Insurance, Employee Assistance
Program (EAP), Paid Time Off, Long Term Disability and Workers
Compensation benefits are also covered by the agency. PermiaCare
provides training and development through New Employee Orientation
and ongoing training requirements. Educational assistance is also
provided for qualified
employees.PM22PIb820f7cbd61f-31181-33502646
Keywords: PermiaCare, Midland , Frontier Crisis Response Specialist, Other , Fort Stockton, Texas
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