CSR -

Location: Midland
Posted on: November 20, 2024

Job Description:

AppleOne is currently recruiting for outgoing, skilled Customer Service Representatives for a large call center located in the Midland, Texas area.

The shifts required for this position can range between 8am to 6:30pm, Monday through Friday, with no weekends!! This is a temp to hire opportunity, with conversion occurring around 90 days. Great benefits, upon conversion! High School Diploma/GED equivalent is required for this position. Must be able to pass a criminal background check.

Job Duties:

? Responds to customer phone inquiries in a prompt, courteous and concise manner.

? Provides callers with unbiased information to assist customers with application and eligibility requirements.

? Accesses, reads, and interprets customers information and provides data elements within customer application.

? Performs accurately all data entry functions to reflect customer activity/transactions.

? Answers customer questions and assists in problem resolution.

? Assists customers in the enrollment process.

? Documents all customer encounters in clear and concise logs.

Qualifications / Skills / Requirements:

? Bilingual (English/Spanish) a major plus!!

? High school diploma, GED, or equivalent certification.

? Background in health care, human services, or customer service.

? Knowledge of Texas health and social services programs and geographical area.

? Experience in data entry and call centers.

? Experience working with culturally and linguistically diverse and disadvantaged populations in a courteous and effective manner.

? Excellent organizational, interpersonal, written, and verbal communication skills.

? Ability to perform comfortably in a fast-paced, deadline oriented work environment.

? Ability to successfully execute many complex tasks simultaneously.

? Must be flexible to work between the hours of 8:00 a.m. and 6:30 p.m.

? Background check required.

Pay: Between $14.29 / HR and $14.77 / HR

$14.29 for English reps

$14.77 for Bilingual (English/Spanish) reps

Workweek: Full Time

Benefits: Overtime Hours Available

Additional Requirements:

Typing Speed: 30 Words Per Minute

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Midland , CSR -, IT / Software / Systems , Midland, Texas